Case Study: Custom Software Project Turnaround
"Triact provided the right person to elicit user buy-in at a critical stage of the project."
- Susan Vandament, Founder, TechSolve
INDUSTRY
Computer/Network services
PROBLEM/OPPORTUNITY
TechSolve, a managed IT services provider had spent more than a year attempting to develop and deploy a custom project management system to meet the unique requirements of their business model. The initial deployment attempt was resisted by users to such a degree that the original project leader had been reassigned within the company, another key member of the development team left, and the project was on the verge of being scrapped.
SOLUTION
Applying principles from Rapid Application Development methodologies, a Triact project leader helped bring disgruntled users and a key developer together to identify key features to meet functional requirements for management and usability standards acceptable to end users. An initial release of the system was deployed for production use on selected projects within four months after Triact took over management of the project.
SOLUTION FEATURES
- Triact augmented TechSolve's staff with specific expertise in software design and project management
- Existing DB design and core application structure was retained
- Users were now able to view data in grids similar to the Excel spreadsheets previously used to manage projects
TECHNOLOGY
CHALLENGES
The morale of project managers and their confidence in the custom software solution were extremely low. Measurable progress toward meeting their expectations had to be achieved on a weekly basis in order to secure their support for the software project.
